FAQ's
1. Is cash on delivery available?
No, all orders are prepaid.
2. Are baby sets, sweaters really hand knitted?
Yes, these are hand knitted.
3. Who are the knitters knitting these amazing products?
Our knitters are mothers, grandmothers and several other women who have exemplary skills and passion for knitting. All of them are based in H.P.
4. How long does it take for knitters to knit one product?
Usually artisans are able to knit one product in 4-5 days. Some intricate patterns may take longer.
4. Which wool is used for knitting baby sets?
Vardhaman baby wool is used for knitting baby sets.
5. Can I get customized product?
Kindly fill the the form on contact us page for customization. We will connect back.
5. How long will it take to create a custom product?
Post the design confirmation by the knitter and payment, it will take around 15-20 days to knit a custom order.
6. What is best way to connect with knitty kitty?
Whatsapp and email are the most preferred modes of communication.
7. Are the dimensions of the products accurate?
We measure the products with some tolerances especially woollen products. There could be minor difference in measurement which usually is not a concern. If still you have a question in mind kindly connect with us before placing the order.
8. What are your shipping charges for orders within India?
Shipping is free for all orders above INR 999, for orders below INR 999, standard shipping charge of INR 100 is applied.
9. Do you ship orders outside of India?
Yes, we do ship orders outside India. For international orders actual shipping charges apply.
10. How to place international orders?
For international orders kindly fill the contact us form here.